Dorchester 01305 264951

service@domesticappliancecentre.co.uk

OPEN Mon-Fri: 8.30am-1pm, 2pm-5pm  Sat: 9am-12noon

DAC-Logo_Hoz_SPOT Privacy_Main

privacy & cookie policy

Privacy & Cookie Policy

 

You can contact us by:

•  Post: Domestic Appliance Maintenance (Dorset) Ltd, The Railway Triangle, Poundbury Road, Dorchester, Dorset, DT1 2PJ

•  Also known as: Domestic Appliance Centre, The Railway Triangle. Poundbury Road, Dorchester, Dorset, DT1 2PJ

•  e-mail: office@domesticappliancecentre.co.uk

•  Telephone: 01305 264951

 

Our web server does not automatically collect any information regarding yourself or your contact details, both postal and email. All information required must be provided by the visitor to complete an enquiry via the above contact options.

 

We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, and payment information.

 

The information we collect is entered into our company database which is held securely. Information must be collected, both by in-store customers and customers placing enquiries via telephone, e-mail or by post. We collect this information so we can keep track of all items sold or services provided – such as dates, quantities and prices. It is also a legal requirement that we keep contact details of all customers making a purchase in order to provide a warranty. Without any contact details, any products purchased will have STRICTLY no warranty.

 

If you do not want to receive e-mail’s from us in the future, please let us know by sending us an e-mail at the above address.

 

If you make a purchase, or require a service visit, you will be required to supply us with your full postal address. This will be used for no other purpose other than to deliver your item or service and to provide you with our high standard of backup and support service in the future. You will not receive any postal mailings from us.

 

Please also provide us with your full name and suitable contact number. Not having correct details on our database will lead to delays in orders placed or service provided both via phone, e-mail and postal enquiries and in store.

 

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed for purchases or for service visits. This may include contact to discuss suitable delivery dates and service visit times, a courtesy follow up call to ensure that you are satisfied with your order, and/or any issues that may require a follow up service visit, for example if parts have to be ordered in order to complete the repair.

Upon request we will provide all customers with access to all information that we maintain about them (e.g., customer numbers and personal contact details) and transaction information (e.g., dates on which customers made purchases, amounts and types of purchases or service visits). Consumers can access this information by writing to us at the above address or phoning us on the above telephone number.

 

If you notice on your invoices, email confirmations or till receipts that any of your information is invalid or missing (such as telephone numbers, spelling errors, etc.), please contact us as soon as possible to get these entries rectified. Inaccuracies in contact information can result in delays of deliveries or service visits. You can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, or by writing to us at the above address.

 

With respect to cookies: We do not set any cookies.

 

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

 

With respect to security: When we transfer and receive certain types of sensitive information, such as personal contact detail and financial payment information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.  Our web site is non-transactional.  Any payment information is securely destroyed immediately as a payment transaction is concluded.

 

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number to discuss any concerns you may have.